Frequently asked questions
Should my Shicken products be frozen when they were delivered?
All orders are disptached from our kitchens frozen at -20C and packed in thermal packaging case with ice packs, however the products may thaw when they are delivered. Our products are completely safe to store in your home freezer or chiller.
Where should I store the Shicken products in the freezer or chiller?
The Shicken products can be stored in the freezer and consumed over two months to the use by date that is applied on the packaging.
If I'm not home when my order is delivered what can I do?
When your order is on its way you will receive a text message and email from our courier partner (DHL or DPD) confirming the 1-hour delivery slot, at this point you can contact them to leave your parcel in a safe place or with a neighbour.
Does your packaging contain any plastic?
All the Shicken meals, snacks and rice products are packed into biodegradable trays and lids which can be disposed of in your compost or home food waste bin. The card sleeves and stickers are made from cardboard and paper and these can be disposed of in your recycling bin.
Do the Shicken meals have to be heated in a micowave?
Our meals can be heated in a microwave in the biodegradable trays they are packed in, alternatively you can leave the meals in the fridge overnight and then cook them in a pan on the stove.
What are your delivery charges?
We offer free delivery on most orders over the value of £40, free delivery for our Meal-For-One and Meal-For-Two products.
When will my order be delivered?
What do I do with the outer carboard box and thermal packaging?
The outer box, internal thermal packaging and ice-packs can be disposed of in your home recycling bin.